9 Simple Steps to Workplace Diversity

The lack of diversity in many outsourced suppliers has meant that they have failed to adapt to new and changing market environments. Many service providers question whether their staff complement is diverse enough to form sustainable and collaborative relationships with their customers. South Africa leads the world with legislation to redress the inequality of our past. Apartheid meant that the majority […]

The 7 Levers of Transformational Outsourcing

Back on the 18th of May, I wrote a post on how outsourcing can provide a means to effectively address both workplace and workforce productivity; 6 Reasons to Outsource your Facilities Management for Radical Productivity. In that post, I wrote about the compelling reasons for how outsourcing can lead to radical productivity and why as outsourced providers, we […]

‘Vested’ Thinking – 5 Steps to Performance-Based Outsourcing

Despite savings in excess of 50% whilst still maintaining end user satisfaction, results show that neither the buyers nor the suppliers of traditional cost focused outsourced Facilities Management (FM) services are truly satisfied. In other words, many outwardly successful FM outsourcing deals and relations in the current market neither satisfy the buyers or the suppliers- Why is […]

Why Co-Collaboration is the Future of Facilities Management Outsourcing.

A decade and a half into the millennium our dependency on computers and technology continue to intensify and yet we are increasingly the world at war, addicted to fossil fuels that are choking our lungs and our oceans. Our citizens are deeply concerned about corruption and whether the economic system that has been with us […]

The 2 Meta Competencies your Outsourcing Partner Needs

How do you go about choosing the right partner for outsourcing your non-core activities? What are the attributes of a partner that will transform rather than just transact? In this post, I want to explore the 2 meta-competencies that must exist in an optimal outsourcing relationship. Each of these meta-competences is underpinned by 10 competencies which you should […]