9 Simple Steps to Workplace Diversity

The lack of diversity in many outsourced suppliers has meant that they have failed to adapt to new and changing market environments. Many service providers question whether their staff complement is diverse enough to form sustainable and collaborative relationships with their customers. South Africa leads the world with legislation to redress the inequality of our past. Apartheid meant that the majority […]

‘Vested’ Thinking – 5 Steps to Performance-Based Outsourcing

Despite savings in excess of 50% whilst still maintaining end user satisfaction, results show that neither the buyers nor the suppliers of traditional cost focused outsourced Facilities Management (FM) services are truly satisfied. In other words, many outwardly successful FM outsourcing deals and relations in the current market neither satisfy the buyers or the suppliers- Why is […]

5 Key Steps to Achieving Collaboration

In last week’s post Why Co-Collaboration is the Future of Facilities Management Outsourcing, I wrote about co-collaboration as being the way forward in terms of delivering real value in outsourcing. Having written the post it occurred to me that I had taken for granted that we all have a universal understanding of the word ‘collaboration’. […]

Why Co-Collaboration is the Future of Facilities Management Outsourcing.

A decade and a half into the millennium our dependency on computers and technology continue to intensify and yet we are increasingly the world at war, addicted to fossil fuels that are choking our lungs and our oceans. Our citizens are deeply concerned about corruption and whether the economic system that has been with us […]